I am a dedicated customer care professional with extensive experience in aviation operations, committed to delivering exceptional service and ensuring smooth, safe travel experiences for passengers.
Problem-solving 4+ yrs
Conflict resolution 4+ yrs
Core Data 3+ yrs
Ad campaign management 2+ yrs
Commercial Customer Care Agent, Air Niugini Ltd
2024-01-01 - Present
Analytical thinking
Case management
Communication (verbal/written)
Conflict resolution
Data Entry
Freshdesk
Microsoft Teams
Problem-solving
Report generation/presentation
Troubleshooting
Ground Operations Coordinator, Tropicair Ltd
2023-01-01 - 2024-01-01
Analytical thinking
Data analysis
Data Entry
Intercom
Microsoft Teams
Troubleshooting
Check-in / Ramp Officer, Tropicair Ltd
2022-01-01 - 2023-01-01
Analytical thinking
Communication (verbal/written)
Data analysis
Data Entry
Intercom
Technical instructions/support
Troubleshooting
Tech Support Supervisor / Sales Executive, Elegant Corporate Consultants Ltd
2020-01-01 - 2022-01-01
Account management techniques
Analytical thinking
Billing and payment processing
Communication (verbal/written)
Data analysis
Data Entry
Project Management
Teaching
Technical instructions/support
Technical proficiency
Troubleshooting
Certificate in Accounting, Pacific Institute Of Leadership And Governance Pilag
