Flexhire - Connecting Talent & Opportunity

John David Kaba

Customer Service

Verified

Available (Full-time)

UTC +10 (Australia/Brisbane)

Management (5-10)

English (c1)

6 years experience

I am a dedicated customer care professional with extensive experience in aviation operations, committed to delivering exceptional service and ensuring smooth, safe travel experiences for passengers.

Introduction

Skills & Specializations

Analytics and Feedback

Call Center Operations

Complaint Resolution

Online Support

Product Support

Technical Support

Problem-solving 4+ yrs

Conflict resolution 4+ yrs

Core Data 3+ yrs

Ad campaign management 2+ yrs

John David Kaba

Customer Service

Verified

Available (Full-time)

UTC +10 (Australia/Brisbane)

Management (5-10)

English (c1)

6 years experience

I am a dedicated customer care professional with extensive experience in aviation operations, committed to delivering exceptional service and ensuring smooth, safe travel experiences for passengers.

Introduction

Skills & Specializations

Analytics and Feedback

Call Center Operations

Complaint Resolution

Online Support

Product Support

Technical Support

Problem-solving 4+ yrs

Conflict resolution 4+ yrs

Core Data 3+ yrs

Ad campaign management 2+ yrs

Professional Experience

Commercial Customer Care Agent

Air Niugini Ltd

2024-01-01 - Present

Analytical thinking

Case management

Communication (verbal/written)

Conflict resolution

Data Entry

Freshdesk

Microsoft Teams

Problem-solving

Report generation/presentation

Troubleshooting

Ground Operations Coordinator

Tropicair Ltd

2023-01-01 - 2024-01-01

Analytical thinking

Data analysis

Data Entry

Intercom

Microsoft Teams

Troubleshooting

Check-in / Ramp Officer

Tropicair Ltd

2022-01-01 - 2023-01-01

Analytical thinking

Communication (verbal/written)

Data analysis

Data Entry

Intercom

Technical instructions/support

Troubleshooting

Tech Support Supervisor / Sales Executive

Elegant Corporate Consultants Ltd

2020-01-01 - 2022-01-01

Account management techniques

Analytical thinking

Billing and payment processing

Communication (verbal/written)

Data analysis

Data Entry

Project Management

Teaching

Technical instructions/support

Technical proficiency

Troubleshooting

Education & Certifications

Certificate in Accounting

Pacific Institute Of Leadership And Governance Pilag

2021-01-01 - 2022-01-01

Account management techniques

Billing and payment processing

Professional Experience

Commercial Customer Care Agent

Air Niugini Ltd

2024-01-01 - Present

Analytical thinking

Case management

Communication (verbal/written)

Conflict resolution

Data Entry

Freshdesk

Microsoft Teams

Problem-solving

Report generation/presentation

Troubleshooting

Ground Operations Coordinator

Tropicair Ltd

2023-01-01 - 2024-01-01

Analytical thinking

Data analysis

Data Entry

Intercom

Microsoft Teams

Troubleshooting

Check-in / Ramp Officer

Tropicair Ltd

2022-01-01 - 2023-01-01

Analytical thinking

Communication (verbal/written)

Data analysis

Data Entry

Intercom

Technical instructions/support

Troubleshooting

Tech Support Supervisor / Sales Executive

Elegant Corporate Consultants Ltd

2020-01-01 - 2022-01-01

Account management techniques

Analytical thinking

Billing and payment processing

Communication (verbal/written)

Data analysis

Data Entry

Project Management

Teaching

Technical instructions/support

Technical proficiency

Troubleshooting

Education & Certifications

Certificate in Accounting

Pacific Institute Of Leadership And Governance Pilag

2021-01-01 - 2022-01-01

Account management techniques

Billing and payment processing